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Delivery and Refunds Policy

Processing time

Most items ship within 1-3 days. Floral Cake Toppers and wreaths can take 7 days so please advise if urgent.


Free Shipping over £40 (2nd Class Untracked) 

Orders under £40 - £3.95 (2nd Class Untracked)

Tracked Royal Mail Next day Delivery (Order before 1pm, may note apply to floral made to order items, please check)  £6.95



Tracked Royal Mail £10 

Europe - approx 5-7 days

USA - approx 7-10 days

Australia - approx 10-21 days

Canada - approx 10-21 days

We can offer a fast tracked option with DHL and this takes approx 3 working days. We are more than happy to offer you a quote for this service. 



Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. 


I accept returns, exchanges and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 12 hours of purchase to guarantee it hasn't begun being made.

The following items can't be returned or exchanged;

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders

Conditions of return

Buyers are responsible for return shipping costs (unless faulty goods). 

If an item hasn’t arrived, we ask the customer to wait 28 days as this is when the item is considered lost. It usually rights itself long before then. We can then organise a refund if the item is no longer required. 

or use the contact form below

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