Processing time
Most items ship within 1-3 days. Floral Cake Toppers and wreaths can take 7 days so please advise if urgent.
UK
Free Shipping over £40 (2nd Class Untracked)
Orders under £40 - £3.95 (2nd Class Untracked)
Tracked Royal Mail Next day Delivery (Order before 1pm, may note apply to floral made to order items, please check) £6.95
International
Tracked Royal Mail £10
Europe - approx 5-7 days
USA - approx 7-10 days
Australia - approx 10-21 days
Canada - approx 10-21 days
We can offer a fast tracked option with DHL and this takes approx 3 working days. We are more than happy to offer you a quote for this service.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
Returns
I accept returns, exchanges and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 12 hours of purchase to guarantee it hasn't begun being made.
The following items can't be returned or exchanged;
- Custom or personalised orders
Conditions of return
Buyers are responsible for return shipping costs (unless faulty goods).
If an item hasn’t arrived, we ask the customer to wait 28 days as this is when the item is considered lost. It usually rights itself long before then. We can then organise a refund if the item is no longer required.