Delivery and refunds

Processing time

Most items ship within 1-3 days.

Larger orders may take a little longer as everything is handmade. Please advise if your order is needed for a specific date.

 

Shipping

Free UK shipping, over £10. Free post Items are shipped Second Class Royal Mail unless alternative upgrades chosen.

UK

Standard Royal Mail 48 - 2 days

Tracked Express Next Day by 1pm (order before 12pm) - 1 day

International

Royal Mail Standard 5 - 12 days.

DHL fully tracked

Europe - 1-2 days

USA and Canada - 1-2 days

Rest of World - 1-3 days

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. 

 Returns

I accept returns, exchanges and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 12 hours of purchase to guarantee it hasn't begun being made.

The following items can't be returned or exchanged;

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders

Conditions of return

Buyers are responsible for return shipping costs (unless faulty goods).